Introducing paid Podlove Publisher Support

Hi, I’m Eric.

I’m the guy who started developing the Podlove Publisher plugin more than three years ago with this commit. A year later, Podlove started to get significant support by donations and crowdfunding — from you. As I am the one who got the biggest chunk of it: Thank you!

Today, more than three years after the Podlove Publisher project started, I’m still here. And I’m just as excited to get us through the Roadmap as on day one. We have plenty ideas for how to improve the Podlove Publisher. The main constraint is time.

My aim is to make working on the Publisher, or other projects in the Podlove universe, a sustainable endeavor for me. Ideally full-time. Today I am taking the first step in that direction. Let me explain what I have worked on recently:

Professional Support for Podlove Publisher

According to WordPress we reached over 1000 active installs. Woohoo! While user numbers increased, so did the time we have to spend in our support channels. We have high standards to the quality of support we provide, but time spent answering questions is also time spent not working on the plugin.

Starting today, we offer private, professional support at publisher.podlove.org/support. I set up a ticket system where you can ask questions and get help in a confidential environment. All conversations will only be shared between you and our Support Agents (a fancy term for “me”). As of right now, every support request will be handled by me, the plugin developer, directly. So no matter if your questions are technical or not, I will be able to help. The support interface is english only, but please feel free to speak german.

There are three tiers for different requirements:

Basic — 5€ per month and podcast is the entry package for hobbyists. You get full access to the support system and your questions will be answered.

Business — 15€ per month and podcast is for professional podcasters who need quicker responses. This package includes “Backend Support”. If you like, you can let us login directly into your WordPress to find bugs and misconfigurations quickly.

Premium — 55€ per month and network is like the Business package, but for professional podcasters who are using WordPress Multisite for podcasts, no matter how many.

On a side note, this is a great way to regularly support Podlove Publisher development. Especially if you stayed away from traditional donations because you don’t get an invoice. With Podlove Publisher Support, you receive a proper invoice and can book it as an expense.

Get great support while helping to sustain continued development of the Podlove Publisher.

What does this mean for the existing channels?

GitHub Issues, our main support channel until now, will just be the bug tracker in the future. Free public support will always be available in our Podlove Community.

Oh, and before I forget, the Podlove Publisher has a cozy new home at publisher.podlove.org.

If you have any thoughts or feedback, please let us know in the comments or on Twitter (@ericteubert or @podlove_org).

The Podlove Community and support

At Podlove, we use GitHub issue pages for bug reports and in the last years there have been a lot of helpful feedback. We have also received a lot of support questions which was fine.

But in order to get to a more sustainable model for support we have recently opened the Podlove Community web site. This is the place where you can not only get in touch with developers but with all the other Podlove users too. So it should be your first address for posting questions, finding answers, sharing solutions, workflows and templates too.

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There are categories for all major Podlove projects and we are also posting information about major releases there too so you can discuss and ask questions about it right there.

We hope you all join the Podlove Community and make it an ever better place to share your experiences. We closely follow the discussions and use the feedback to further improve our software and standards.